I have used the Motorola Cliq as my primary phone for 3 weeks. Previous to this, I have used the HTC G1, and the MyTouch (HTC Ion) for extended periods of time. I am going to review the phone from the standpoint of upgrading from the G1 (although my review will be informative for new users as well).
Overall, I think it is a pretty good phone, well built, with some great software and hardware enhancements, but there are some limitations that made this phone less than perfect for me.
Pros
- Hardware design (durability, and appearance)
- Blur (UI enhancements, and integrated social features for the most part)
- Overall snappiness of phone
- Camera
Cons
- Phone Stability
- Blur (in particular the contacts integration)
- Keyboard
- No support for Android 1.6
Hardware improvements of the Cliq over the G1
- Both phones have identical screens, and processors (which the same configuration as the MyTouch and a variety of other phones too)
- More memory for applications
- 3.5mm headphone jack
- Light and proximity sensors
- Bigger battery (and better battery life)
- Higher Megapixel Camera
Hardware:
I think the hardware is great. The industrial design of the phone is terrific – the phone looks great (especially the rounded corners, and titanium accents), is a great size, and feels solid. Motorola has always built tank-like phones, and this one is no exception. It is heavy, and feels comfortable in the hand. The sliding mechanism for the keyboard has a great feel, and the buttons are comfortable (but I am not a fan of their soft-nature, I don’t personally like the feel or response of them).
Kudos on including a 3.5 mm jack, and including an array of dedicated buttons. Especially good, is the hardware button to silence the phone (which should be mandatory on all cell phones). I wish they used standard mini-USB as their charging port, instead they use micro. Since we are talking about mandatory hardware requirements, I think all phone manufacturers should be required to use the same port, so all my devices can charge with the same cord!
The size of the phone is great. It is comfortable in the hand, and fits in a shirt or pants pocket easily. On first inspection, it looks to be thinner, and a little wider than the G1, but when I took pictures to compare them together, I realized that they are almost exactly the same size (which surprised me). Here are the pictures comparing the 2 phones:

Cliq on top of the G1

Cliq Vs G1 from the side
The Camera
The camera on this phone works pretty good. It focuses quickly, and manages to take pretty good pictures (in good to moderate light). I do wish they included a hardware flash, for low light conditions. Overall, it is a huge improvement over the terrible camera on the G1. Here is a picture taken with the G1, and one with the Cliq (with the exact same lighting and other conditions), for comparison (the quality difference between the 2 cameras is clear):

Picture taken with HTC G1

Picture Taken with the Motorola Cliq
The Keyboard
I am of the opinion that a smart phone requires a hard keyboard, so I was enthusiastic that Motorola included one on this phone. The keys themselves are decent sized, and sufficiently rounded to be able type by feel. I did find my fingers bumping against the screen at the top of the keyboard, and hitting the wrong keys a lot.
I really didn’t care for this keyboard. It has a whole row fewer keys that the G1 (no numbers on the Cliq), and the keys were much closer together. I was constantly mistyping on this keyboard. I can’t put my finger on exactly why (pun not intended), but I just couldn’t type accurately on this keyboard. I also was constantly hunting for the “Alt” key so I could use punctuation and other special characters (some of which have dedicated keys on the G1). This keyboard is better than nothing, but really not great, which is disappointing. Bottom line, I found myself requiring many more key presses to input the same text as would be required on the G1.
The 5 way rocker on the left of the keyboard is useless. I never used it, and found it a complete waste of space. Maybe if it was on the screen I might use it to navigate, but in its current configuration, it didn’t have much utility.

Cliq Keyboard
Moto Blur
Motorola built a custom interface on top of Android (version 1.5), with a variety of social networking, and other utilities built in. Overall, I was impressed with some of the value add in the beginning, but over time, most of them just became annoying. Plus, most of the features could be enabled with Apps (or are included in the Android 2.0 release, which most people will get eventually anyway).
I would like to say that the overall experience on the phone is great. The phone is actually very snappy, and seems to work well (it feels faster than my G1, which may be my imagination, since both phones share the exact same specs). Motorola has done a good job of creating some nice eye-candy for the interface. They have changed quite a few of the standard UI elements (like the status bar pull down, transitions between apps and screens, in call screen, icons and images for battery charging, etc) to make them a little more flashy. This is welcome, as the original Android interface, while being functional, is not particularly visually appealing. I do think the Blur experience is significantly different than the standard Android one.
Blur is intended to aggregate various social services (including Twitter, Facebook, MySpace, etc) and provide common interfaces to all of them. They have built interfaces to these services right into the phone. For instance, there is a “Happennings” app that aggregates status updates from all your various contacts into a single app (which you can then sort in a few ways). They also place a widget directly on the desktop to display the most current update from Twitter. Most importantly, they aggregate all your contacts from the various services directly into your main contact list.
It was extremely easy to set all this up. I just gave my userids, and passwords for the various services, and Blur did the rest. Luckily it didn’t really aggregate all the contacts (ie. actually insert my Facebook contacts into my Google contacts), but just provided a common view. I had heard that the Palm Pre actually joined the various contact groups into one big one, which would be a huge mess (nobody wants all their Facebook contacts in their main phone book).
At first I liked the contact integration, but now I find it annoying. Because there is so much information in the contacts application, I find it takes quite a few key presses to locate a person, and make a call. Bottom line, having a phone that makes it difficult to make a call, is not a good thing.
Blur takes advantage of some of the additional sensors, which is great. For instance using the proximity sensor, when you hold the phone up to your face, the touch screen goes dark (and inactive). I didn’t find a way to automatically start Google Voice search when holding the phone to your face (like on the iPhone) – which would be another smart use of the proximity sensor. I didn’t see any particularly important use of the light sensor, but maybe it was more subtle.
An important thing to note, is that Blur is written on top of Android 1.5. This could have limitations when trying to run applications targeting 1.6 features (I have been running into a ton of problems with the ADP2 applications, which may be buggy applications, or limitations due to the version of Android- I honestly don’t know; I also couldn’t install the new hack for Google Nav functionality which relied on 1.6 libraries – but in fairness, isn’t supported officially anyway). Motorola has publicly stated that they don’t intend to update Blur to 1.6, but will be going directly to 2.0. They currently have not announced when the 2.0 update will be available (although the phone itself will definitely be able to support an update). I haven’t received an OTA update on the phone at all, which is surprising, since there are usually quite a few minor bug fixes pushed out in the first few weeks of a new release.
Blur Security Features
Blur includes some other nice features. One of them is the ability to backup your phone, to an external server (and clone it, if you lose your phone, and want to duplicate your settings on your new phone). I didn’t try this (but will at some point, and will update this site when I do).
Another is the ability to locate your phone remotely if it is lost or stolen (and wipe it remotely). Again, these features are available through 3rd party apps on any Android phone, but they are certainly value add. I tried this, and it did locate my phone reasonably well (it was using cell location, so I didn’t expect super good accuracy). I didn’t try to wipe the phone remotely, but will try this at a convenient time, and update this post with my results.
Battery
It has been great on this phone. I don’t always remember to turn the various sensors off (GPS, Wifi, etc), and this phone will give me a full day of heavy use. That’s really all I need, as I plug it in every night.
Stability
The phone has not been reliable for me. In fact, as I am typing this review (note: not doing anything on the phone, or even touching it) I noticed that it just rebooted itself (completely powered down, and came back to the original flash screen). This phone has crashed on me 7 times in the past 3 weeks. I am not sure if this is a problem with my particular phone, or symptomatic of these phones in general. I have never had my G1 lockup, or crash in the previous 10 months that I have owned it. I would guess that these sort of problems will be addressed with a software update, but as it stands now, this phone is not reliable.
Conclusion
If you are an early adopter, and thinking your G1 is looking a little long in the tooth, I would advise waiting for another phone to upgrade. This phone is not a significant enough improvement to justify the upgrade. I sincerely hoped this phone would be better, as I want to support Motorola (they are big time proponents of the Android platform, so their success will only be good for the platform in general). As a first generation phone, it shows some great ideas, but falls a little short on implementation.
If you are a T-Mobile customer, and looking to get a new Android phone, this would be a great first device, it is snappy, has good hardware, and will allow you to get your feet wet with the platform.
Update: Dec 23, 2009
BLUR Security Functionality
I did have a chance to test out the remote data wipe funtionality, and then the restore functionality. Overall, I was impressed with the ease and effectiveness of it.
To wipe the phone, you log onto Motorola’s website, enter your Blur account info, and enter the selection to wipe your phone. It prompts you with a few “are you sure messages”, then tells you it will wipe the phone, and that it could take up to an hour. Very quickly (within 5 minutes), the phone rebooted (without me touching it), and when it came back up, it was wiped clean (it had a clean image on it, like when I first took it out of the box). The website reflected that the wipe was successful, and at what time it was completed. It worked really well, and would be a really useful thing if I ever lost my phone.
To recover, I entered my Blur and Google account info. It maintained some of my other info (like Facebook, and Twitter), and reestablished my contacts, etc. It didn’t however retain any of my installed apps. Overall, I was reasonably happy with this, but would have like my apps recovered as well (there are apps in the market that will do this for you).
Bottom line, I was pretty impressed with how smoothly the security features in Blur worked, and think this is a value add.